Frequently Asked Questions
a: At Bighorn Plumbing, we prioritize your safety and satisfaction. That's why we conduct thorough background checks on all our technicians, hiring only those who pass with clear records. Additionally, we employ experienced service technicians who have the skills and expertise to handle any plumbing issue you may encounter. With our commitment to quality and reliability, you can trust us to take care of your plumbing needs efficiently and professionally.
A: While we offer live answering and scheduling availability 24/7/365, we do not require our technicians to work nights, weekends, or be on-call, as we value their personal time with theirfamilies. Most plumbing issues can be addressed on the same day during our regular business hours. It's important to always know where your emergency shut-off valves are and ensure they arefunctioning properly before you experience an emergency. If your shut-off valves are difficult to access, non-operational, or non-existent, we can install and repair them for you.
a: Yes, Bighorn Plumbing does charge a diagnostic fee for our professional technician to come to your property, assess the plumbing issue, and provide upfront pricing. However, if you choose to move forward with our services, we completely waive the diagnostic charge. This ensures you receive an accurate diagnosis and clear pricing before any work begins, with no extra cost if you decide to proceed with our solutions.
A: At Bighorn Plumbing, our customers are our top priority, and we strive to provide same-day service whenever possible. While it can be challenging to manage our schedule this way, we believe it'sessential to be readily available for our customers' needs. Emergency situations may take precedence over non-emergency jobs, but we never "pad out" our schedule to make ourselves more comfortable. Ourcommitment to prompt and efficient service ensures that you receive the attention you need when you need it most.
A: At Bighorn Plumbing, we provide no-surprise, up-front pricing. You can choose the best option for your plumbing needs and budget before we start any work. Payment is due at the time of service, and we accept cash, checks, and all major credit cards. For unexpected and more expensive repairs, we also offer easy financing options.
A: At Bighorn Plumbing, we believe it's important to provide accurate and professional service. Even seemingly simple jobs can have complexities that aren't apparent until a technician evaluates the situation in person. This allows us to properly assess your needs and provide accurate, up-front pricing and options.
A: Yes, we are certified to test backflow devices. Our technicians are AWWA certified and trained to ensure your backflow prevention systems are functioning correctly and comply with all safety regulations. We can also replace, repair, and install backflow devices to protect your water systems.
A: Yes, we are licensed to work on gas line additions, installations, and repairs. Our certification includes manometer testing, ensuring we meet all safety and regulatory standards.
A: Yes, we are licensed by the Manufactured Housing Division to work on manufactured houses.
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